Privacy Policy

Effective Date: 06-12-2024
At Crystaled, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.crystaled.com.pk.

1. Information We Collect
   We may collect the following types of information when you visit our website:
   • Personal Data: This includes your name, contact details (phone number, email address, shipping address), and payment information provided during transactions.
   • Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, pages viewed, time spent on the site, and other diagnostic data.
2. Use of Your Information
   We use the data we collect for the following purposes:
   • To process and complete your orders.
   • To improve our website and services.
   • To communicate with you about your orders or promotional offers.
   • To personalize your shopping experience.
   • To ensure the proper functioning of our website.
3. Data Protection and Security
   We implement industry-standard security measures to protect your personal data. Your information is encrypted using Secure Socket Layer (SSL) technology during transmission. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
4. Sharing of Information
   We do not sell, trade, or rent your personal data to third parties. We may share information with trusted partners and service providers solely for the purposes of completing orders, processing payments, or improving our services.
5. Cookies
   We use cookies to enhance user experience, analyze website traffic, and provide personalized content. By using our website, you consent to our use of cookies.
6. Your Rights
   You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us at info@crystaled.com.pk.
7. Changes to this Policy
   We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please check this page regularly for updates.

Refund/Return/Exchange Policy (10 Days)
We want you to be fully satisfied with your purchase at Crystaled.com.pk. If you’re not completely happy, our 10-day Refund/Return/Exchange Policy allows you to return, exchange, or get a refund on your product under the following terms:

1. Eligibility for Return/Exchange
   • Items must be returned within 10 days from the date of delivery.
   • The product must be unused, in original condition, and in its original packaging.
   • Proof of purchase (invoice or order number) is required.
2. Refund/Exchange Process
   • To initiate a return or exchange, please contact our customer service team at info@crystaled.com.pk.
   • If the product is eligible for return/exchange, we will issue a return shipping label.
   • Once we receive the returned item, we will process your refund or exchange within 7 business days.
3. Non-returnable/Non-exchangeable Items
   • Custom or made-to-order products.
   • Products damaged due to misuse or mishandling.
4. Refund Method
   Refunds will be issued using the same payment method used for the original purchase. Please allow 7-10 business days for processing.

Delivery Policy (7 Days)
At Crystaled, we strive to deliver your products as quickly as possible.

1. Delivery Timeframe
   • All orders placed on our website will be delivered within 7 business days from the date of purchase.
   • Delivery times may vary depending on your location.
2. Shipping Charges
   Shipping fees are calculated at checkout based on your delivery address. Free shipping offers may apply for specific promotions.
3. Delivery Issues
   If you do not receive your order within the specified time, please contact us at info@crystaled.com.pk and we will assist you in tracking your shipment.

Contact Us
If you have any questions regarding this Privacy Policy, our Refund/Return/Exchange Policy, or Delivery Policy, please reach out to us at:
Email: info@crystaled.com.pk
Phone: [Insert Contact Number]